FAQ's

1. How do you ship live goldfish?
We use insulated, oxygen-packed bags in sturdy boxes with temperature control to ensure safe arrival.

2. What’s your shipping method?
We ship via standard shipping or expedited courier according to the buyer needs. (1-3 days) with live arrival guarantee.

3. Is there a live arrival guarantee?
Yes! If your fish arrives dead, contact us within 2 hours with photos and videos.

4. How long can goldfish survive in shipping?
Properly packed, they can safely last 2-3 days in transit.

5. Do you ship year-round?
Yes, but extreme temperatures may delay shipments for safety.

6. What if I’m not home when the fish arrives?
We recommend shipping to a workplace or arranging pickup—prolonged exposure harms fish.

7. Can I track my order?
Yes, you’ll get a tracking number once shipped.

8. How soon will my fish ship after ordering?
Every Monday or Tuesday.

9. Do you offer local pickup?
Yes, I would happily meet the future owners of the goldfish.